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Hybrid Working; Part 3

Customer Contact Without The Contact Centre – Hybrid Working; Part 3

Customer contact without the contact centre Hybrid Working; Part 3 One of the problematic areas our clients faced in 2020 was maintaining the level of availability and service that customers expected pre-pandemic. With staff no longer in the office, emails could still be serviced but taking phone calls proved much…

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Contact Mangement

Contact Management without the ‘Contact Centre’

Contact Management without the 'contact centre' An opportunity waiting to be embraced A pressing issue for most firms (and their clients) recently has been maintaining high quality, efficient client communication in a period of high market volatility, while helping staff to either comply with lockdown restrictions and/or ensure social distancing…

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