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Hybrid Working; Part 3

Customer Contact Without The Contact Centre – Hybrid Working; Part 3

Customer contact without the contact centre Hybrid Working; Part 3 One of the problematic areas our clients faced in 2020 was maintaining the level of availability and service that customers expected pre-pandemic. With staff no longer in the office, emails could still be serviced but taking phone calls proved much…

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Hybrid Working Part 1

Adapting To The New Office: Hybrid Working; Part 1

Adapting To The New Office Hybrid Working; Part 1 Just before Christmas I reflected on what a strange year 2020 was. In so many ways we were thrown in at the deep end when it came to remote working, with mixed results. Some industries were better placed to adapt, many…

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